Today we had booked to go out onto the reef from Cape Tribulation.
Made our booking and paid our deposit with a booking agent on Monday for a morning reef trip on Wednesday.
Turned up for our tour this morning ... and they had screwed up the booking. I’m standing there with the paperwork and receipt saying WEDNESDAY and they said we should have come on Tuesday ... if fact, the @*$#@!* at the counter actually said “You were a NO SHOW, We should charge you!”. And I have the paperwork in my hand saying Wednesday!!!
We just wanted to rebook but they were flipping out about whose fault it was (and sure wasn’t ours) ... we weren’t looking to blame or complain ... just rebook for another morning. They were aggressive and obnoxious and just kept saying that they were tour operators and didn’t make mistakes.
Have to say if they can’t even take responsibility for a paperwork error then I am not sure of their level of responsibility looking after people on the reef.
Have since learnt that they are a newcomer business who put the local operators out of work ... shame ... as there is now no competition.
So a curse on OCEAN SAFARI (TripAdvisor report coming up!)